These Terms and Conditions ("Terms") govern your access to and use of the MotorGatewayZ platform operated by MotorGatewayZ Private Limited (CIN: U45102TN2026PTC192140), a company incorporated under the Companies Act, 2013, with its registered office at AWFIS No. 2/145, Nungambakkam High Road, Nungambakkam, Chennai – 600034, Tamil Nadu, India.
"Platform" means the MotorGatewayZ website (www.motorgatewayz.com), mobile application, and all related services operated by MotorGatewayZ Private Limited.
"Company" / "We" / "Us" means MotorGatewayZ Private Limited, Chennai, Tamil Nadu, India.
"Buyer" / "User" / "You" means any individual or entity that registers on the Platform and participates in auctions.
"Seller" means the insurance company, financial institution, or authorised entity listing vehicles for auction on the Platform.
"Auction" means the timed online bidding process through which vehicles are offered for sale on the Platform.
"Lot" / "Vehicle" means any motor vehicle listed for auction on the Platform including total loss, flood-damaged, fire-accident, engine-seized, accident-damaged, or theft-recovery vehicles.
"Winning Bid" means the highest valid bid accepted by the Seller at the close of the Auction.
"KYC" means Know Your Customer verification conducted by the Company in compliance with applicable Indian law.
You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
Registration on the Platform is open to Indian residents only. Corporate entities must be duly incorporated under Indian law.
You agree to provide accurate, complete, and current information during registration. Providing false information will result in immediate account termination and may attract legal consequences.
You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your sole responsibility.
The Company reserves the right to refuse registration or revoke access to any person or entity at its sole discretion without stating reasons.
All registered users must complete KYC verification before placing any bid on the Platform. Unverified users may browse auctions but cannot bid.
KYC requires submission of a valid government-issued identity proof (Aadhaar Card, PAN Card, Passport, or Voter ID) and address proof.
The Company will verify submitted documents within a reasonable time. KYC approval is at the Company's sole discretion.
KYC-verified status may be revoked if the Company determines that submitted documents are fraudulent, expired, or do not belong to the account holder.
By submitting KYC documents, you consent to the Company processing your personal data in accordance with applicable Indian data protection laws and our Privacy Policy.
Vehicles are listed by insurance companies and authorised Sellers on the Platform. Each listing includes available photographs, vehicle details, damage type, location, and minimum bid amount.
Photographs provided are for identification purposes only and may not accurately represent the exact current condition of the vehicle. Buyers must conduct independent physical inspection.
Each Auction has a defined Start Time and End Time displayed in Indian Standard Time (IST). Auctions go live automatically at the scheduled start time.
The Company acts solely as an intermediary platform facilitating the auction process. The sale contract is directly between the Buyer and the Seller.
The Company reserves the right to cancel, postpone, extend, or modify any Auction at any time before a Winning Bid is confirmed, without liability to any party.
Bids are legally binding. By placing a bid, you make a legally binding offer to purchase the vehicle at that price. You cannot retract a bid once submitted.
Bids must meet or exceed the current minimum bid amount plus the fixed bid increment set for each Auction.
The highest valid bid at Auction close constitutes the Winning Bid. The Winning Bidder is legally obligated to complete the purchase.
Shill bidding, bid manipulation, or any attempt to artificially influence the auction price is strictly prohibited and may result in permanent account ban and legal action.
The Company reserves the right to reject any bid at its sole discretion, including bids that appear fraudulent or placed in bad faith.
In the event of a technical failure or dispute affecting bid records, the Company's internal records shall be considered final and binding.
The Company may set a reserve price on certain vehicles. A vehicle with a reserve price will only be sold if the Winning Bid meets or exceeds that reserve price.
All vehicles listed on the Platform are damage-category vehicles (total loss, flood, fire, accident, theft recovery, or engine seized). They may not be in roadworthy condition and may require significant repairs.
The Buyer is solely responsible for assessing the vehicle's condition, title, documentation status, and suitability for any purpose before bidding.
Vehicle inspection may be arranged by contacting the Seller prior to the Auction close. The Company may facilitate but does not guarantee inspection access.
Placing a bid constitutes confirmation that the Buyer has either inspected the vehicle or knowingly chosen to bid without inspection, and accepts all associated risks.
Claims related to vehicle condition, hidden damage, missing parts, or documentation deficiencies will not be entertained after a bid is placed.
Upon winning an auction, the Buyer will receive payment instructions via email and on the Platform, including the Company's designated UPI ID, account details, and exact amount payable.
Full payment of the Winning Bid amount must be made within 72 hours of receiving the payment confirmation notice from the Company.
All payments must be made in Indian Rupees (INR) only via bank transfer, NEFT, RTGS, or UPI to the Company's designated account. The vehicle number must be quoted in the payment remarks.
Ownership of the vehicle does not transfer to the Buyer until full payment has been received and confirmed by the Company.
Any applicable GST, road tax, re-registration charges, or government fees are payable by the Buyer in addition to the Winning Bid amount.
In the event of non-payment within the stipulated window, the Company reserves the right to cancel the sale, re-list the vehicle for auction, and blacklist the defaulting Buyer from the Platform.
The Company is not liable for any payment delays caused by banking system failures, technical errors, or force majeure events.
Upon payment confirmation, the Buyer will be provided with the vehicle location, Seller contact details, and collection instructions.
The Buyer must arrange for transportation and physically collect the vehicle from its current location within 3 calendar days of payment confirmation.
If the vehicle is not collected within 3 days, the Company or Seller may charge storage/parking fees at prevailing rates (minimum ₹300 per day) which must be paid by the Buyer before collection.
Risk in the vehicle passes to the Buyer immediately upon the Winning Bid being confirmed by the Seller, regardless of whether payment has been completed or the vehicle has been collected.
The Company is not responsible for any damage, theft, deterioration, or loss of the vehicle occurring after the Winning Bid confirmation.
The Buyer is responsible for obtaining all necessary permits, transit insurance, and authorisations required for transporting the vehicle from its current location.
All vehicles are sold "as-is, where-is" in their current physical condition and location at the time of auction, with all faults, defects, and encumbrances whether apparent or hidden.
Vehicles listed on this Platform are damaged-category vehicles and are expected to have significant damage including but not limited to: structural damage, engine failure, electrical damage, water ingress, fire damage, or missing components.
The Company does not verify, certify, or guarantee the accuracy of any vehicle information including make, model, year of manufacture, fuel type, odometer reading, engine condition, or documentation completeness.
Photographs and descriptions provided are for general reference only. Actual vehicle condition may differ materially from what is depicted or described.
The Buyer acknowledges that damaged vehicles may have latent defects not visible upon inspection and accepts all such risks.
No warranty of any kind is provided regarding the mechanical condition, roadworthiness, structural integrity, electrical systems, or any other aspect of any vehicle sold on the Platform.
The Company does not warrant that the vehicle is free of liens, hypothecation, court orders, or any other encumbrances. Buyers must independently verify documentation status.
Any statements made by Company representatives or Sellers regarding a vehicle are informational only and do not constitute a warranty.
The Buyer is solely responsible for ensuring the vehicle is roadworthy before using it on public roads or re-selling it, and must comply with all applicable Motor Vehicles Act and RTO regulations.
Once a Winning Bid is confirmed, the sale is final and irrevocable. No refunds, cancellations, or exchanges will be entertained under any circumstances.
No refunds will be issued on grounds of vehicle condition, missing documentation, change of mind, inability to arrange financing, or any other reason.
If the Buyer makes a payment error (wrong amount, duplicate payment), the Company will credit the excess amount to the Buyer's account or refund within 15 working days after deducting applicable processing charges.
Refunds of registration or KYC fees, if any, are governed by the specific terms applicable at the time of payment and are non-refundable once processed.
Legal title and ownership of the vehicle transfer to the Buyer only upon receipt of full payment by the Company and completion of necessary documentation by the Seller.
The Company will facilitate the transfer of available title documents (RC Book, insurance papers, NOC from insurance company) to the Buyer after full payment is confirmed.
For total loss vehicles, the Buyer acknowledges that the original RC may have been cancelled or may require fresh registration under the Motor Vehicles Act. Re-registration is solely the Buyer's responsibility and cost.
The Company does not guarantee clearance of hypothecation, bank loans, or other encumbrances on vehicles. Buyers must conduct independent due diligence on title.
The Company is not liable for any delays in documentation transfer caused by Seller, RTO, or government authorities.
The Company may charge a platform service fee, buyer's premium, or administrative fee on each successful purchase. Applicable fees will be displayed before bid confirmation.
All fees are exclusive of applicable taxes including GST, which shall be payable by the Buyer.
The Company reserves the right to revise fees at any time with reasonable notice posted on the Platform.
The following actions are strictly prohibited and may result in immediate account termination, forfeiture of deposits, and legal action:
To the maximum extent permitted by applicable Indian law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any vehicle purchased thereon.
The Company's total aggregate liability for any claim arising under these Terms shall not exceed the platform fee paid by the Buyer for the specific transaction giving rise to the claim.
The Company is not liable for losses arising from: (a) vehicle defects or damage; (b) documentation irregularities; (c) third-party claims against the vehicle; (d) technical failures or downtime; (e) delays by Sellers, RTO, or government agencies.
The Company acts as a marketplace facilitator and is not a party to the sale contract between the Buyer and Seller.
You agree to indemnify, defend, and hold harmless MotorGatewayZ Private Limited, its directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
The Company may suspend or permanently terminate your account at any time, with or without notice, for any breach of these Terms, fraudulent activity, or conduct that the Company deems harmful to the Platform or other users.
Grounds for immediate termination include: fraudulent KYC, payment default, shill bidding, abusive conduct, or any criminal activity.
Upon termination, your right to access the Platform ceases immediately. Any pending bids are automatically cancelled.
A terminated Buyer who has a confirmed Winning Bid remains legally obligated to complete that purchase. The Company may pursue legal remedies for recovery.
You may request account deletion by writing to support@motorgatewayz.com. Account deletion does not affect obligations arising from transactions completed prior to deletion.
In the event of any dispute between the Buyer and the Company arising from these Terms or any transaction on the Platform, the parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice.
If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended).
The arbitration shall be conducted by a Sole Arbitrator mutually agreed upon by the parties, failing which appointed by the appropriate authority under the Act.
The seat and venue of arbitration shall be Chennai, Tamil Nadu, India. Proceedings shall be conducted in English.
The arbitral award shall be final and binding on both parties. Each party shall bear its own legal costs unless the arbitrator directs otherwise.
Nothing in this clause prevents either party from seeking urgent interim relief from a competent court in Chennai.
These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Indian Contract Act 1872, Information Technology Act 2000, Consumer Protection Act 2019, and Motor Vehicles Act 1988.
Subject to the arbitration clause above, the courts of Chennai, Tamil Nadu shall have exclusive jurisdiction over any disputes arising from these Terms or the use of the Platform.
The Company reserves the right to modify, update, or replace these Terms at any time. Updated Terms will be posted on the Platform with a revised effective date.
Continued use of the Platform after the posting of revised Terms constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. For material changes, the Company will notify registered users via email.
For any questions, disputes, or correspondence regarding these Terms, please contact: